Journey by Maskells - Flipbook - Page 45
MASKELLS
I’ve lived in a flat
managed by Maskells
for over 3 years, they
are always responsive,
courteous and quick
to address any issues,
I’d highly recommend
them.
e see property
management as one
of our greatest selling
points, unlike other
agents who outsource this, viewing
it as too much trouble. Commonly
agents manage around one third
of their total let properties, but
at Maskells we’re different, letting
and managing over three quarters
(78%). Our landlords understand
the importance of hands-on highquality property management
producing a positive contribution
to the performance of their
investment. Our focus on providing
the highest levels of service has
resulted in a market-leading 98%
client retention rate and £500m+
of assets under our management.
W
At the cornerstone of our property
management service, is our single
point-of-contact policy, whether for
one property or an entire portfolio.
This ‘one point-of-contact’ system
provides landlords with peace of
mind that their dedicated manager
really understands their property
and knows their tenants. Our
system minimises errors, as does
the fact we all work as one tightknit team.
We understand that our landlords
and tenants want to talk to
somebody they know and trust
to get any issues taken care of
with the minimum amount of
fuss and expenditure. We don’t
hide behind call centres, we are
contactable 24 hours a day and will
address a problem by assessing it
for ourselves as soon as possible,
finding the quickest and most
efficient solution. All our property
managers meet the tenants and
regularly inspect every property,
keeping detailed files to ensure
speedy and efficient repairs, if a
fault occurs during the tenancy
term.
With over 180 different pieces of
lettings legislation for a landlord to
adhere to, our management service
takes the stress away, ensuring
compliance at all times. Our team
are all ARLA exam-qualified, giving
our landlords the satisfaction that
their property is being managed by
experienced professionals.
Happy tenants, living in a wellmanaged property, are more likely
to pay a premium rent and want to
renew their tenancies, which is the
ideal result for a landlord. As one
of our tenants said recently “I’ve
lived in a flat managed by Maskells
for over 3 years. They are always
responsive, courteous and quick
to address any issues, I’d highly
recommend them”. We couldn’t
have said it better ourselves. n
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